Our Customer Care team is available 24 hours a day 7 days a week by email, live chat and phone:
Tel: 0800 138 0468 (free call) or from outside the UK: +44 870 121 0468
E-mail us on
customer.care@quicksilvergames.co.uk
or chat to our team in real time using this link
live chat

Marketing

Our marketing team can be contacted by email:
marketing@quicksilvergames.com

Affiliates

If you are interested in becoming an Affiliate e-mail us on:
affiliates@quicksilvergames.com

FAQ

Can I try out the game for free?
Why can't I play Bingo for free?
How do I start playing for cash?
Why am I unable to register?
Can more than one person play using my P.C.?
What does my password need to include?
What happens if I forget my password?
What happens if I enter my password wrongly too many times?
How can I change my personal details?
Why I am being told that I have typed the wrong password?
Am I able to review recent games?
Where can I find the game rules?
How do I know what my cash balance is?
How do I make cash deposits?
How do I withdraw my winnings?
What debit / credit cards can I use?
What is my Personal Account?
What is My Wallet?
What are 'Wager Requirements' and where can I see them?
Can I add money to my Account at any time?
Can I withdraw winnings at any time?
What is the minimum I can deposit?
What is the minimum I can withdraw?
What is the maximum I can withdraw?
How do I know when a deposit has been credited to my Personal Account?
Why has my credit card application been declined?
Who can open an account?
Does it cost me anything to join?
How do I open an account with Quicksilvergames?
Where are my winnings paid?
Can I safely leave my winnings in my Personal Account?
Do I have to pay tax on my winnings?
I have received a message 'This certificate has failed to verify for all of its intended 'purposes'. What does this mean?
Is betting on Quicksilvergames.com legal?
Can I talk to someone if I need help?
What happens if I don't believe that customer care has resolved a problem to my satisfaction?
Can I exclude myself from the website for a period of time?
What can I do if I have a problem not covered in the FAQs?
What does 'encrypted data cannot be decrypted' mean?
Where can I read the Terms and Conditions?
Who can I contact if I have a problem with my gambling?
Who are GamCare?
What does 'Session expired' mean?
What happens if I lose the connection while playing a game?
What is Neteller?
What is Moneybookers?
What is Ukash?
Where to buy Ukash Vouchers?
What Foreign Exchange Rates are used by Ukash?
What is TST and how can I confirm your game payout percentages are correct?

Registering and Logging On

Can I try out the game for free?
Yes, for all non Bingo games and non MegaJackpots Games ® you can try the game out for free. When you are not logged in you can play games for free by clicking the Demo link.

Why can't I play Bingo for free?
Owing to the contractual arrangement we have with our bingo supplier you will need to be logged in as a Quicksilvergames customer and have available balance in your wallet. There is no free play option for Bingo.

How do I start playing for cash?
In order to play for cash you simply need to select the 'Register with us' link on the top right hand side of the header which will be visible on all pages of the web.quicksilvergames.com. This will take you to a very simple 2 step registration process:
Step 1: Prompts you for your personal information such as name, email address, address, and payment type.
Step 2: Asks you to fill in your payment details and make a deposit.
Please note we have the facility for you to be able to chat with one of our Customer Care team who will resolve any problems you may have throughout the signing up process.

Why am I unable to register?
You have almost certainly either missed a mandatory field or provided inaccurate information during the registration process. The error(s) will be displayed and provide details of where you have made an error or omitted some required information. In the event you need to communicate with a Customer Care Team member you can either send an email or by using the link displayed on the page, chat directly with one of them.

Can more than one person play using my P.C.?
Yes, but only by registering separately. Please ensure that you do not divulge your password to anyone else. If you believe that your password is known by a third party, please contact the Quicksilvergames Customer Care Team and change your password via the 'My Details' page.

What does my password need to include?
The password needs to be a minimum of six (6) characters long and may contain both alphabetic and numeric characters.

What happens if I forget my password?
You should click on the forgotten password link in the login box on the top right of the website and follow the instructions. If you experience any problems please contact our Customer Care Team.

What happens if I enter my password wrongly too many times?
If you enter your password incorrectly more than three (3) times your account will become blocked. To unblock it you will need to contact our Customer Care Team, by email or live chat.

How can I change my personal details?
You may change your personal details at any time by accessing My Details at the top of each games page, this area allows you to change your personal information including your password and username. You will be required to enter your current password in order to gain access to your personal details prior to changing any of the detail.

Why I am being told that I have typed the wrong password?
Experience tells us that either the caps lock or number lock has been depressed; it's worth checking this first. In other cases it is merely a case of checking spelling and/or other symbols.

Am I able to review recent games?
For in house Quicksilvergames.com casino and slot games you are able to see your last fifty games played, by pressing the 'Last Games' link available on each of the games provided. Please note this data will be available for a maximum of seven days and will then be reset.
For 3rd Party casino and slot games;
These cannot be viewed but if you need to know the outcome of a game you can email our Customer Services Team or chat directly with them and they will be able to send to you a report of your most recently played game/s.
For Bingo and Mini Slot games on the Bingo platform you can view the bet history by clicking the Bet History button within the bingo game or by right clicking on your mouse when hovering over any game within the bingo platform you will get a list of things you can do select the Bet History option.

Where can I find the game rules?
For in house Quicksilvergames casino and slot games we have provided an explanation for each game, and these can be found on the relevant games page from the button marked How To Play/Rules. In the event of any difficulties please contact our Customer Care Team via email or live chat.
For 3rd Party casino games; during the game you will see a button labeled Help if you click this and select the About Games option from the list you see an explanation of the game displayed.
For Bingo and Mini Slot games on the Bingo platform; on the Bingo platform there is a help section indicated by the button with a question mark (?) as its label. If you click on this you will find all the details for each game here.

How do I know what my cash balance is?
The running cash balance is constantly displayed irrespective of which game you are playing. It is updated each time you play and winnings are credited immediately.
Please note that For 3rd Party Games you will need to move part of your balance in order to play those games. To view your entire balance you will need to close that game session.

How do I make cash deposits?
You are able to make cash deposits by pressing the 'Deposit' button at the top of each game screen. You will be taken to a screen which requires you to verify your identity, displays your current purse value and if you wish, change your current payment method e.g. the card you wish to use. You are also able to enter the detail of the new card, once this is done you can carry on to deposit further funds. Please note you are only able to change your current payment method if and when your purse is empty.

How do I withdraw my winnings?
You are able to make withdrawals by pressing the 'Withdraw' button at the top of each game screen. You need to enter the amount that you wish to withdraw together with your password. Your winnings will, in the case of U.K. issued Mastercards, Maestro, Visa, Visa/Delta, Solo or Electron being the last card used to deposit, be made back to that particular registered card. In the case of Electron, UK Visa/Delta and Non UK Visa cards the maximum withdrawal permitted under current banking card rules is £2500 in any one 24 hour period. In the event that the last deposit was made by way of Non - U.K. Mastercards or Ukash, the withdrawal will be paid by way of a cheque. If your deposit method was via Neteller or Moneybookers withdrawals will go back to your Neteller or Moneybookers account.

What debit / credit cards can I use?
UK residents may use any of the following to deposit funds, Visa and Mastercard credit cards as well as Maestro, Visa Debit cards, Moneybookers, Neteller and Ukash. We do not accept deposits for use on the site from the U.S.A. or any country which prohibits gaming on the Internet.

What is my Personal Account?
Your Personal Account retains both cash deposits and winnings in a secure environment and is the way in which funds are transferred between all games during the time you are playing on the Quicksilvergames website.

What is My Wallet?
Your 'My Wallet' contains all relevant information relating to your account including your cash balance together with any promos awarded as well as the games you have played in the last 5 days.

What are 'Wager Requirements' and where can I see them?
From time to time Quicksilvergames.com will provide you with special promotional opportunities which you will receive by way of email if you have elected to receive the latter. These promotions may have conditions attached which will vary from time to time and the Wager Requirements contained in 'My Wallet' will show you whether you have satisfied the promotional condition or how much more cash you need to play before you have in fact satisfied this particular promotion's condition.

Can I add money to my Account at any time?
You may add money to your account at any time by pressing the deposit tab on the top of each games page, you will be required to enter your password, this is for security purposes. If you exceed your 7 day deposit limit then your deposits will be declined. Players may not deposit further funds in the event that their personal playing account contains in excess of £100. Players may not deposit further funds in the event that they have a current withdrawal request that is in excess of £500.

Can I withdraw winnings at any time?
You may withdraw winnings at any time, please see 'How do I withdraw my winnings'.

What is the minimum I can deposit?
You may deposit a minimum of £5.

What is the minimum I can withdraw?
Our minimum withdrawal amount is £10.

What is the maximum I can withdraw?
You may withdraw any Cash amount up to the total contained in your 'My Wallet' subject to the restrictions noted in, ' How do I withdraw my winnings? ' above. Players should note that withdrawal requests are subject to an approval limit, this is preset, we do however pride ourselves on the speed at which withdrawals are approved. Please note U.K. banks normally quote a timescale of up to 5 days for cash withdrawals to be processed.

How do I know when a deposit has been credited to my Personal Account?
You will be able to see that your deposit has been added to your playing account on any game page. Deposits are added almost immediately and you may play as soon as your balance has been adjusted. In the case of you wishing to add to your account by way of cheque these normally take 10 working days to clear, and will then be credited to your playing account.

Why has my credit card application been declined?
In the majority of cases deposits are declined due to inaccurate details being submitted, these include incorrect account numbers or expiry dates.

Who can open an account?
You must be over the age of 18 years old to open an account to play for cash. You may not open an account to play for cash if you are a resident of the United States of America or any territory within its jurisdiction, or a resident of Costa Rica, or a resident in a country which does not appear in our drop down list. In these instances you are however, very welcome to play for fun.

Does it cost me anything to join?
No, there is no joining fee.

How do I open an account with Quicksilvergames?
You can initially register from the home page of the Quicksilvergames website by following the instructions 'Register with us'. You can either play initially for fun and then elect to play for cash or play for cash immediately, subject to 'Who can open an account'.

Where are my winnings paid?
Your winnings will be deposited back to the last payment option used to deposit and will be subject to the following rules. Your registered Neteller, Moneybookers, Maestro, Visa credit, Visa/Delta, Electron, Solo, UK Mastercards, and Non UK Visa cards will be actioned within 36 hours of your request. In the case of Non UK Mastercards or Ukash withdrawals will be paid by cheque and sent to your registered address, again being actioned within 36 hours. The maximum withdrawal permitted under current card rules is £2500 for UK Visa/Delta, Electron and Non UK Visa cards in any one 24 hour period.

Can I safely leave my winnings in my Personal Account?
Yes you can, we do not however pay interest on monies left in your Personal Account.

Do I have to pay tax on my winnings?
No, all taxes are paid by Quicksilvergames except where winnings are subject to either local or national taxes, these are specifically your own personal responsibility. You should note that in the event that your bank makes a charge for either depositing or withdrawing this is your responsibility and these charges will not be reimbursed by Quicksilvergames.



General queries

I have received a message 'This certificate has failed to verify for all of its intended 'purposes'. What does this mean?
There is a slight user interface error between Internet Explorer 5.0 and VeriSign Global Server IDs. This error does not affect the functionality or security of either product.

Is betting on Quicksilvergames.com legal?
Yes, unless the country in which you reside has laws prohibiting its citizens from playing cash games on the Internet. In these cases you can, of course, play for fun.

Can I talk to someone if I need help?
Yes, we will be delighted to hear from you and would welcome feedback and comments on your visit to us. In the event that you experience any problems whatsoever please contact our Customer Care Team via email or live chat. Our Customer Care Team is available 24 hours a day 7 days a week.

What happens if I don't believe that customer care has resolved a problem to my satisfaction?
Our customer care team are committed to resolving any disputes in a fast and efficient manner. There may be times however when this has not been possible, and where our final decision has not proved satisfactory. In these instances our customers are invited to use the independent arbitration facilities of the Independent Arbitration Service (IBAS). The final decision regarding any issue will be taken by the regulatory body, the LGA (complaints@lga.org.mt). In the event of a dispute players should contact IBAS in order to receive an arbitration form by:
Telephone: 0207 881 2690
Fax: 0207 881 2695
Email: Postmaster@ibas-uk.co.uk
Website: www.ibas-uk.com

Can I exclude myself from the website for a period of time?
Yes, you may visit the ‘My Details‘ page, blocked account and select how long you wish to block your account for or email us and specify how long you wish to be excluded for and from when. In addition should you wish to be permanently excluded from the site please contact us and we will action your request as soon as possible.

What can I do if I have a problem not covered in the FAQs?
Please telephone or email us and we will make every attempt to resolve your problem.

What does 'encrypted data cannot be decrypted' mean?
This is a rare occurrence caused most often by data being sent which has been subject to delay and therefore being rejected by our software.

Where can I read the Terms and Conditions?
The Terms and Conditions are accessed from here or the Quicksilvergames 'home' page. We ask you to read these carefully prior to registering with us. You are required to read and agree to adhere to our Terms and Conditions prior to signing up to play.

Who can I contact if I have a problem with my gambling?
Playing at Quicksilvergames should be exciting and fun and we want it to stay that way. Only bet with what you can afford to lose. We operate a self-exclusion programme which you can take advantage of by contacting our Customer Care desk. If you find that your level of gambling is becoming excessive and want to talk to someone, you can speak in confidence to Gamcare by email or telephone.

Who are GamCare?
Gamcare are a charitable organisation whose aim is to promote responsible gaming. We at Quicksilvergames support these ideals and actively encourage any individuals who feel they may have an issue with their level of gambling to visit their website for help or assistance. The GamCare link is displayed on our home page.

What does 'Session expired' mean?
The Quicksilvergames.com software automatically breaks the Internet connection following a period of inactivity, this is a security measure and means when your session expires, you will need to login back into your account to start playing again.

What happens if I lose the connection while playing a game?
Once the connection is re-established you will be able to continue playing from where you left off. Your Personal Account will not be affected by any interruption to the Internet connection. Please note in the case of the loss of connection during a game, once the connection is reinstated you will be taken back to the game in precisely the same place and the game will be finalised.

What is Neteller?
Neteller is a secure online payment service. To open a Neteller account visit Neteller and click sign up for Your free Neteller account and follow the simple instructions. To deposit using Neteller, click the deposit button, change your payment method to Neteller, enter the amount you wish to deposit, your Neteller Account Number and Secure Neteller ID and confirm your deposit.

What is Moneybookers?
Moneybookers is a secure online payment service. To open a Moneybookers account visit Moneybookers and click sign up for Your free Moneybookers account and follow the simple instructions. To deposit using Moneybookers, click the deposit button, change your payment method to Moneybookers, enter the amount you wish to deposit, your registered Moneybookers email address, confirm your deposit and confirm your deposit through Moneybookers as well.

What is Ukash?
Get your money. Exchange it for a Ukash voucher. Use it to pay online. It's that simple! You don't need to tell us your financial details. You don't even need a card. Ukash. Now You Can. Find out where to get Ukash at www.ukash.com/find.
Find out all countries where you can get Ukash at www.ukash.com/countries.

Where to buy Ukash Vouchers?
To get Ukash, you just take your cash to one of thousands of locations worldwide, pick up your Ukash PIN code for free and then use it wherever you see the Ukash sign. In many countries, you can also get Ukash online from your bank account or card. Ukash is available across Europe, South Africa and is rapidly expanding across the globe. Check out the quickest way for you to get Ukash at www.ukash.com/find.

What Foreign Exchange Rates are used by Ukash?
Ukash foreign exchange rates can be Viewed at: https://direct.ukash.com/forexViewer/ExchangeRates.aspx

What is TST and how can I confirm your game payout percentages are correct?
Technical Systems Testing (TST) is a fully independent testing laboratory contracted by gaming industry Operators and Software Suppliers to perform third-party testing and auditing services. Working on behalf of the Lotteries and Gaming Authority, TST verifies that Random Number Generator used by Quicksilver Games complies with the technical requirements of the Lotteries and Gaming Authority. To verify this click here: https://seal.tstglobal.com/getsplash?dn=web.quicksilvergames.co.uk&lang=en